Terms of Service
1. Agreement
Welcome to wrendex.com and app.wrendex.com (the “Site”, together with the underlying product, the “Service”). The Service is operated by Wrendex, Inc. (“Wrendex”, “we”, “us”). These Terms of Service (“Terms”) govern your access to and use of the Service. By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you are agreeing on behalf of that organization and represent that you have the authority to do so.
Wrendex is a technical SEO auditing platform. We crawl sites you designate, surface technical SEO issues, and deliver alerts, reports, and scheduled monitoring for those sites.
2. Electronic communications
Creating an account, using the Service, or emailing us constitutes electronic communication. You consent to receive communications from us electronically, and you agree that any notices, disclosures, or agreements we provide electronically satisfy any legal requirement that such communications be in writing.
3. Accounts
You are responsible for the accuracy of the information you provide and for the security of your account credentials, including any API tokens you generate. You agree to notify us promptly of any unauthorized access. Workspace owners may add and remove members; member access within a workspace is governed by the workspace owner’s configuration and role assignments.
4. Acceptable use
You agree that you will not, in connection with the Service:
- Direct Wrendex to crawl or audit any site you do not own or do not have authorization to audit.
- Use the audit API, crawler, or exported data for load testing, denial-of-service testing, or any purpose intended to degrade the availability of a third-party site, without that site’s explicit permission.
- Attempt to bypass rate limits, workspace quotas, or access controls.
- Resell, sublicense, or redistribute raw crawl output or audit data as a standalone competing product or dataset.
- Create multiple free or trial accounts to circumvent plan limits or extend a trial indefinitely.
- Reverse engineer, decompile, or attempt to extract the underlying rule catalog or crawling logic of the Service, except to the extent applicable law prohibits this restriction.
- Use the Service in violation of any applicable law, or in a manner that infringes the rights of any third party.
Abusing the Service may result in a hold placed on your account. Where reasonably possible, we will attempt to contact you before suspending access.
5. Subscription & billing
Plans are billed monthly or annually via Stripe. Annual plans renew automatically at the end of the term unless cancelled before renewal. Refunds for annual plans are available within 14 days of purchase. If a payment fails and is not resolved within a reasonable grace period, we may suspend access to paid features until the account is brought current.
6. Service availability
We target 99.9% monthly uptime on Pro and 99.95% on Agency, excluding scheduled maintenance. Current and historical status is publicly visible at /status. Availability targets are goals, not a guarantee, except where set out in a separate signed SLA.
7. Your content & submissions
You retain ownership of the account information, workspace configuration, and any content you submit to the Service (“Submissions”). By submitting it, you grant Wrendex a non-exclusive, worldwide license to host, process, transmit, and display your Submissions solely to operate and provide the Service to you. We do not claim ownership over your Submissions, and we do not use them to train models or share them with third parties except as described in our Privacy Policy.
You represent that you have the rights necessary to submit any URLs, credentials, or other data you provide to the Service, and that doing so does not infringe the rights of any third party.
8. Intellectual property
The Service, including its software, crawling infrastructure, audit rule catalog, design, and trademarks, is the property of Wrendex or its licensors and is protected by copyright and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for the duration of your subscription. We reserve all rights not expressly granted.
9. Third-party links & integrations
The Service may link to third-party sites, and you may optionally connect third-party integrations such as Slack, Microsoft Teams, PagerDuty, or a webhook you configure. Those third parties are not under Wrendex’s control, and we are not responsible for their content or practices. By enabling an integration, you consent to Wrendex sending the relevant alert or notification data to that third party in accordance with your configuration.
10. Children under thirteen
The Service is not directed at, and we do not knowingly collect personal information from, individuals under the age of thirteen. If you are under 18, you may use the Service only with the involvement of a parent or guardian.
11. International users
The Service is controlled and operated by Wrendex from within the United States. If you access the Service from outside the United States, you are responsible for compliance with local laws applicable to your use.
12. Data & privacy
Our handling of customer data is governed by our Privacy Policy and, where applicable, our Data Processing Addendum. With respect to personal data submitted through the Service, Wrendex generally acts as a processor on your behalf.
13. Termination
You may cancel your subscription at any time from your workspace billing settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts for breach of these Terms, non-payment, or as required by law. Following termination, you may export your data for thirty days; consistent with our Data Processing Addendum, we will delete or return remaining customer data within sixty days of termination, unless a longer retention period is required by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Wrendex, its officers, directors, employees, and agents from any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your Submissions, your violation of these Terms, or your violation of any rights of a third party.
15. Disclaimers & warranty
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AUDIT RESULTS WILL BE ERROR-FREE OR THAT THE SERVICE WILL BE UNINTERRUPTED. TO THE EXTENT A JURISDICTION DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
16. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WRENDEX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE FEES YOU PAID TO WRENDEX IN THE TWELVE MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
17. Dispute resolution: arbitration & class action waiver
Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve informally will be resolved by final and binding arbitration under the Federal Arbitration Act, conducted by a single neutral arbitrator administered by the American Arbitration Association (or a similar service the parties mutually agree on). The arbitrator’s award is final and may be entered as a judgment in any court of competent jurisdiction.
Any arbitration will proceed on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, collective, or representative proceeding, and the arbitrator may not consolidate more than one person’s claims. This provision survives termination of these Terms.
18. Governing law & general terms
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, and you consent to the exclusive jurisdiction and venue of the courts located in California for any matter not subject to arbitration under Section 17. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect and the unenforceable provision will be replaced by one that most closely reflects its intent. These Terms, together with the Privacy Policy and any Data Processing Addendum, constitute the entire agreement between you and Wrendex regarding the Service and supersede any prior agreements on the subject.
19. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated by email and reflected in the “Last updated” date above. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.
20. Contact
Questions about these Terms: contact us, or email .